The Handy Dandy TKK FAQ

Got a question?  PLEASE read this FAQ first.  Chances are that you will either find the answer you're looking for, (Or at least how to find the answer).

• Shipping
  • FedEx
    • I don't see Saturday Shipping as an option.  How do I choose it?
      • If you put in an order before Noon (Mountain Time) on Friday, you must choose PRIORITY FedEx to have it delivered on Saturday  (If Saturday delivery is available in your area).  
    • Your FedEx Priority prices seem a bit high.  Are you jacking them up to try and make a profit?
      • No.  The FedEx prices that you see are set by FedEx themselves (It's calculated on the fly by a FedEx application based on your address, etc).  So you're seeing pretty much what we're being charged.
  • USPS
    • The tracking number you sent me for my USPS shipment has been showing that it's stuck in Utah for the last couple of days, and it never moved.  Why isn't it on its way here?
      • As USPS explained it to us, the number you receive is a Delivery Confirmation number - Not a Tracking Number.  As such, it often isn't updated until it's delivered to you.  So rest assured it's on its way, and not stuck in Utah.
    • I never received my shipment, although the USPS site shows that it was delivered.  Can you send me a replacement?
      • Unfortunately, we have to rely on what USPS tells us concerning shipments. If it shows that it was delivered, we have to operate as if it were.  Please don't take it personally, we're not calling you a liar.  We would just be opening ourselves up to too much liability if we offered a replacement for every USPS shipment that showed as "Delivered".
  • COD
    • For USPS, please choose the USPS COD Priority shipping option.  It includes an additional $7 charge to cover the COD charges from USPS.  Money orders can be made out to either TKK or Unlimited Imagination, LLC.
    • For FedEx Standard Overnight, please choose the FedEx COD Standard Overnight shipping option.  It includes an additional $6 charge to cover the COD charges from FedEx.
    • For FedEx Priority Overnight, 2Day and Express Saver, the COD charges will be included in the calculated shipping price.
    • If a COD shipment is refused and/or unclaimed, you will be unable to place future orders with us.
  • I ordered overnight shipping but didn't get it overnight.  How do I get a refund?
    • If your shipment was delayed because of us, or because of our shipper(s), email us with STA in the subject line, and we will issue you a credit or refund.
    • If your shipment was delayed because of you (Order was placed after the Noon cutoff, you provided the wrong shipping address, etc), we won't be able to offer a refund.
• Contact
  • EMail
    • Please send all eMail correspondence to info@TheKratomKing.com.  In the subject line, please include one of the following (Otherwise your email might not get to the correct person:
      • MIA  (Missing Order)
      • MAT  (Price Matching)
      • STA  (Order Status Question)
      • CLP  (Customer Loyalty Program)
      • KRA  (General question concerning Kratom)
      • TKK  (General question concerning our company and/or policies)
      • SUP  (Technical problem with the website) 
    • Emails will be answered within 24 hours.
  • Phone
    • Our phone number is 888-KRATOM1
    • Our phone hours are 9:30AM-11:30AM, Mountain Time
  • Regular Mail
    • Our mailing address is 4305 Harrison Blvd. #6, PMB302, Ogden, UT  84403
    • PLEASE DO NOT SEND CASH THROUGH THE MAIL.  WE WILL NOT BE RESPONSIBLE FOR LOSSES.
• Orders
  • What is the cutoff time for overnight shipping?
    • To be guaranteed that an order will ship the same day that you place your order, it must be received by us and timestamped by our online system by 1 PM, Mountain Time (Monday through Friday).  Our Saturday deadline is Noon, Mountain Time.
  • I want to cancel an order and/or get a refund.  What do I need to do?
    • Please note that we do NOT store credit card information.  As such, in order to put money back on a card, we'll need to get your info again.  If you don't want to give out CC info, we can also either give you a credit or cut you a check.
  • Oops!  I ordered the wrong thing.  Can I send it back and have a replacement shipped out?
    • Unfortunately, if the mistake was on your end, we are unable to accept returns (Would you like thinking that your Kratom may have been sent to somebody's house and then returned to us before it was sent to you?).
  • I didn't get what I ordered (Wrong thing, not enough of it, etc).
    • Due to the strict order process we now have in place, we're going to take this on a case by case basis (Us sending powder instead of leaf could possibly happen.  Us sending 1 gram of 15X when you ordered 100 grams is much less likely).
  • Do you offer price matching?
    • Yes.  However, we are only able to offer price matching if all of these conditions are met:
      • The vendor in question must be a well-known vendor.
      • The price must be a regular price (We don't match temporary sale prices).
      • We must be able to verify that the product in question is the exact same product that we carry.
    • If you want to inquire about price matching, please send us an email with MAT in the subject line.  Please also include a URL that shows the price in question.
• Customer Loyalty Program
  • How does this program work?
    • If you have $500 in orders (Not including shipping) you qualfy for our Loyal Subject plan.  Email us with a CLP included in the subject line and we will verify your status.  If you qualify, we will send you a discount code to use at checkout (That will work for every order from then on).
    • If you have $1000 in orders (Not including shipping) you qualfy for our Loyal Subject plan.  Email us with a CLP included in the subject line and we will verify your status.  If you qualify, we will send you a discount code to use at checkout (That will work for every order from then on).
  • I lost my discount code.  How do I get it back?
    • Send an email to us with CLP included in the subject line, and explain your situation.
• TKK
  • I live in and/or are visiting the area.  Can I stop by and pick up an order?
    • The short answer is no.  The long answer is no, it doesn't matter what the circumstances are.  We aren't set up for visitors (The place is a mess), and we don't have a retail storefront (We think about it every now and then - But being in Utah we don't really see enough of a market for it).
  • Is there an actual "Kratom King"?  Or is it just the company name?
    • It's a little of both.
  • I want to know who your supplier is.
    • We now use multiple suppliers.  Rest assured they all provide quality product and meet our standards.  Unfortunately, it is against our policy to release our vendor information.
  • How do I use this specific type of Kratom?  Do you have recipes/suggestions?
    • Please remember, our product is not intended for human consumption.  As such, we are unable to help.  However, there are a number of great forums out there which have Kratom fans who can answer your questions.
  • Can I get a sample of a certain type of Kratom?
    • It depends what/how much you're looking for (It definitely never hurts to ask).